Cancellation Policy
Last updated: September 2026
Your reservation’s cancellation terms
Cancellation deadlines and refunds depend on the rate you select. Review the cancellation terms shown in your quote before booking and keep your booking confirmation. The terms quoted and confirmed for your reservation control; this page does not change them. If your quote does not include enough detail, contact our team before booking.
When your rate includes our semi-flexible policy
The following windows apply only when your quote and confirmation specify our semi-flexible 48-hour policy. Other rates may have different deadlines, charges or refund terms.
More than 48 hours before check-in
Full refund.
Less than 48 hours before check-in
No refund. The full reservation amount is non-refundable.
How to Cancel
To cancel your reservation, please contact us as soon as possible at hello@stayportland.com or call (971) 362-4726. Cancellations are effective as of the date we receive your request.
Early Departures
Refunds for unused nights depend on your reservation’s confirmed terms. Contact our team if you need to leave early.
No-Shows
If you cannot arrive on your scheduled date, contact our team. Any no-show charges or refunds follow your reservation’s confirmed terms.
Modifications
Date changes and other modifications are subject to availability and may result in a price adjustment. Please contact us to discuss any changes to your reservation.
Extenuating Circumstances
In cases of documented emergencies, natural disasters, or government-imposed travel restrictions, we may offer modified cancellation terms at our discretion. Please contact us to discuss your situation.
Third-Party Bookings
Reservations made through third-party platforms (Airbnb, VRBO, Booking.com, etc.) are subject to the cancellation policies of those platforms. Please refer to the platform through which you booked for their specific terms.
Contact
Questions about our cancellation policy? Reach out at hello@stayportland.com.