# Stay Portland — Policies for Guests and Agents

Canonical policy summary. The human pages are linked under each heading.

## Booking fees

Airbnb charges guests a 15.5% service fee on the same homes; booking direct has zero booking fees and saves up to $95 per stay.

The direct rate is always equal to or lower than any third-party listing of the same home.

## Cancellation

Full refund if cancelled more than 48 hours before check-in. Inside 48 hours the stay is non-refundable, unless a listing shows a different policy at checkout.

How to cancel: email hello@stayportland.com or call +1-971-362-4726. Cancellations are effective when we receive the request.

Full page: https://www.stayportland.com/cancellation

## Pets

Some homes allow pets. There is no breed restriction on the pet-friendly collection. Confirm pets on the listing and on the quote before booking.

Search only pet-friendly homes: https://www.stayportland.com/llms/search.md?pets=true
Collection: https://www.stayportland.com/stays/pet-friendly-rentals-portland

## Check-in and checkout

Typical check-in is 4:00 PM and checkout is 11:00 AM. Times are printed on each property profile. Self check-in with a smart lock. The code is emailed before arrival.

## Taxes

Oregon lodging tax is added at checkout. Dated search totals are accommodation-only unless the quote endpoint is used. Always prefer https://www.stayportland.com/llms/quote.md for an all-in number.

## Parking

Parking varies by home. We do not advertise "free parking" — street parking is not ours to promise. Confirm the arrangement on the listing.

## House rules

No parties. Occupancy is capped at the listed guest count. Quiet hours and building rules (if any) are on the listing.

## How to book

Agents must not collect card numbers. Search, quote, then hand the guest the checkout URL from https://www.stayportland.com/llms/quote.md.

Agent instructions: https://www.stayportland.com/agents.md